Mind Map Gallery Customer Journey Touchpoints
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Customer Journey Touchpoints
This work is composed of 3 comprehensive mind maps on separate pages. Page 1: Customer Journey Touchpoints - Operators - Zoho CRM Page 2: Customer Journey Touchpoints - Referrals B2B - Zoho CRM Page3: Lead Source: Online & Offline
Edited at 2022-02-02 15:29:56
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Customer Journey Touchpoints Operators Zoho CRM
Lead Creation
Social Media Integrations
Hootesuite
FB Messenger
Generic
FB
Get more leads
Sales Navigator
Lead Generation Forms
Website
Contact Form
Request A Meeting
Request A Demo
OperatorDirect
New Account Profile
A. Lead Information
Account Name
Company Name
Company Website
Company E-Mail Domain
Company LinkedIn URL
Company FB URL
Company Years Of Operation
Company Established Date
Company Size
Company Annual Turnover
B. Lead Qualification
Industry
Markets
Licences Jurisdictions
Lead Type
Rating
C. Lead Source
Outbound
Country Licence Registers
Market
Country
State
Sales Rep Generated
Lost Account
Re-Opened Lead
Cold Call
Roadshow
Inbound
Campaign Name
LinkedIn Page
Referral
Employee
B2B
Existing Client
Google Search
Newsletter
Events
Event Name
Event Year
Organiser
Audience
Region
Location
Public Relations
E-Mail Request
NR Website
Contact Us
Request A Demo
Request A Meeting
FB
Campaign Name
FB Page
D. Lead Conversion
Lead Progress
Lead Status
E. Lead Qualification
Service Provider
Products
Brands
Brand URLs
Affiliate Software
Number Of Affiliates
Forecasted Revenue
Set Up Fees
MRR
F. Lead Contact
First Name
Last Name
Contact Job Title
Contact E-Mail
Contact No
Contact LinkedIn
Contact Birthday
Contact Team Size
Name
Surname
Job Title
Account Profile Page
Sales: Proposal
Quote
Quote Accepted
Quote Rejected
Price
Service
Needs not met
Timing
CAM: Decomissioning
Brand
No Longer Available
Other
All
Price
Service
Needs not met
Merger
Bankruptcy
Terminated
CAM: Custom Projects
Quote
Quote Accepted
Quote Rejected
Price
Service
Needs not met
Timing
Customer Satisfaction
Survey
Net Promoter Score
CAM: Hosting Change
Addendum Accepted
Addendum Rejected
Price
Service
Needs not met
Timing
CAM: Renewal Stage
Order Form
Order Form Accepted
Order Form Rejected
Price
Service
Needs not met
Timing
Forecasts
Upsell
Downgrade
Renewal Confidence Level
Customer Satisfaction
Survey
Net Promoter Score
Customer Journey Touchpoints Referrals B2B Zoho CRM
Lead Creation
Operator
New Account Profile
A. Lead Information
Account Name
Company Name
Company Website
Company E-Mail Domain
Company LinkedIn URL
Company FB URL
Company Years Of Operation
Company Established Date
Company Size
Company Annual Turnover
B. Lead Qualification
Industry
Markets
Lead Type
Rating
C. Lead Referred
Link to Operator Referred
D. Lead Conversion
Lead Progress
Lead Status
F. Lead Contact
First Name
Last Name
Contact Job Title
Contact E-Mail
Contact No
Contact LinkedIn
Contact Birthday
Sales: Agreement
Agreemnet Accepted
Agreement Rejected
Not qualified
T&Cs
Lead Source
Online
Website
Blogs
Premium Content
Contact Us
Personas
Search
Organic Search
Paid Search
Google Ads
Social Media
Post
FB
YouTube
Paid Ad
FB
You Tube
Comments
FB
Messaging
FB
You Tube
Newsletters
Digital Adverts
Banners
Ads
Media Coverage
Press Releases
Offline
Events
Clarion
ICE
London
iGB
London
Amsterdam
Berlin
SiGMA
Dubai
North America
Europe
CIS
Brazil
Africa
SBC
Barcelona
New Jeresy
Brasil
Malta
iGaming Next
New York
Malta
Eventus
Russia
Africa
India
Greece
Referrals
Client
Employee
Affiliate
Supplier
Outbound
Lists
MGA
UK Gambling Commission
Rep Generated
Networking
Clarion
iGathering
SiGMA
SBC
iGaming Next
Eventus
B2B Programs
Sponsorships
Traditional Advertising
TV
Client
Lost
Existing
Messaging
Phone Call
Delivery Channel
In-Person
Form