Mind Map Gallery Workflow
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Workflow
A mind map about Workflow.
Edited at 2021-03-20 13:15:21
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- Outline
Ticketing Software
Master
Company
Type of Company
End-Client
Support Partner
Domestic
Distributor
Dealer
System Integrator
Key Accounts
International
Distributor
System Integrator
Name
Address
Head Office
Branch(es)
Site Location
Website/Domain
Contact
Name
Company Name
Address
Contact Details
Email ID
Mobile Number
Desk Number + Extension
Product
Product Category
Hardware
Software
Accessories
Product Series
Model Number
Serial Number
MAC Address
License Key
Remark
Contracts
Contract Number
Start Date
End Date
Contract Status
Preventive Visits
Remark
Company Name
Address
Model Number
Serial Number
SLA
Company Name
Product Series
Problem Reported
Response Time
Resolution Time
Pre-Escalation
Duration
User
Post-Escalation
Duration
User
Ticket
Create
Source
External
Website
Mobile App
Online Form
Internal
Call
Message
Company Name
End-Client Name
Contact Name
Model Number
Serial Number
Remark (Product)
Contract Status
Remark (Contract)
Problem Reported
Status
Open
In-Progress
Attachment
Installation Certificate
Service Report
MOM
Customization Requirement
Customized Solution
Save
View / Edit
Unique Number
Created Date & Time
Details captured while creating a ticket
Severity Level
Resolution Counter Set
Ticket Owner
Task
Assign
Self
Other
Type
Start Date & Time
End Date & Time
Expected Date & Time
Actual Date & Time
Description
Status
Email Integration
Logs
Status
In-Progress
Waiting for Client
Resolved
Completed
Report
If Status=Open, then start response time counter. If Status=In-Progress, then start resolution time counter