Crucial Conversations State

Crucial Conversations State
Share your facts
Start with least controversial
Think 'most persuasive'
Consider Path to Action
Tell your story
Your early conclusions
Look for safety problems
Don't apologise for your view
Don't water down your message
Be confident, based on facts
Ask for others' paths
Confidence with humility
Invite others to share their view
Facts
Early conclusions
Be willing to adapt/respond
Talk tentatively
Tell your story as a story
Don't pretend it's all fact
Don't be too forceful
Reduce defensiveness
Encourage testing
Show that you want to hear
Invite opposing views
Play devil's advocate
Mean it
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