How to Manage Knowledge

How-to-Manage-Knowledge
Web based Knowledge Management Systems
Benefits of web based
Knowledge Management
Semantic Web (Web 3.0) can energize and
enhance KM
Range of users
Locationindependent
Easy to find, use and share the
information
The Purpose of web based Knowledge
Management Systems
Improve employees professionalism
Encourage coordination with other
organizations and users
Promote knowledge innovation
Create more web accessible databases for
users
Find out future requirements
Create knowledge based society
Steps in web based Knowledge
Management
Knowledge Capture
Knowledge Organization
Knowledge Filtration
Knowledge Preservation
Requirements of a web based Knowledge
Management System
Web Server
Programming language and database
Network
Knowledge Management Portal
Web based discussion board or forum
Blogs
Wikis
Expert Systems
Mind Maps
Electronic Management System
Podcasts
Definition of KM
"Knowledge Management is the process of
capturing, distributing, and effectively using
knowledge."
The classic definition of KM by Tom
Davenport (1994).
Organizational Knowledge is formed
through unique patterns of interactions between:
Technologies
IT can turn data into information
People interpret information and turn it
into knowledge
Organizations need to shape and redefine
interactions between its people,
technology and techniques.
An organization is a system of
Personal experience
Social relations
Technologies
Technologies enable coordination
between communities of practice by
minimizing a number of human and
physical constrains.
IT can capture, store, and distribute
information
Limit on information interpretation
Techniques
The techniques employed by the
operators or the users will determine how
adroitly the technology is used and how
the meanings of information are
comprehended.
People
Knowledge creating cultures
Organizations should coach its people to
coordinate their interactions.
To expand the"collective knowledge"
To develop meaningful interactions
between the communities of practice
Direct individual knowledge for the
organizational purposes
Develop and nurture an environment of
Knowledge sharing
Knowledge transformation
Knowledge integration
between its members.
Knowledge Management refers to
changing corporate culture and
business procedures
It makes sharing of information possible
Knowledge Management is a process of:
Knowledge Creation
Development of new and useful ideas
and solutions
Knowledge Creation is an emergent
process of:
Motivation
Experimentation
Inspiration
Chance
Knowledge Validation
Knowledge Validation is a process of:
Continually Monitoring,
Testing,
and Refining of knowledge
Conversion the parts of knowledge into
Information
Data
Knowledge Presentation
The ways knowledge is displayed to the
organizational members.
Knowledge is distributed and scattered in
different locations
Knowledge is embedded into different
artifacts and procedures
Knowledge is stored into different
mediums
Print
Disks
Optical Media
Clouds
Knowledge Distribution
Knowledge needs to be distributed and
shared throughout the organization,
before it can be exploited at the
organizational level.
Knowledge Application
Organizational knowledge needs to be
employed into a company's products,
processes, and services.
Ways of employing knowledge resources:
Repackaging available knowledge in a
different context
Raise the internal measurement standard
Train and motivate its people to think
creatively
Use their understanding in the company's
products, processes or services
Knowledge Application = making
knowledge more active and relevant for
the firm in creating values.
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