ITIL Foundation Mind Map

ITIL-Foundation-Mind-Map
Service Operations
- Incident Management
- Problem Management
- Event Management
- Informational
- Warning
- Exception
- Service Request Fufillment
- Standard Changes
- Access Management
- Uses Information Security Policy
- Concepts
Continual Service
Improvement
- The 7 Steps Improvement Process
- Concepts
- Role of Measurement
- Objectives
- CSFs
- KPIs
- Metrics
- Measurements
- Deming Cycle
- CSI Model
- Service Improvement Plan
Technology &
Architecture
- Information Systems
- Service Knowledge
Management System (SKMS)
- Service Portfolio/Catalog
- Availability Management
Information System (AMIS)
- Configuration Management System (CMS)
- Configuration Management
Database (CMDB)
- Capacity Database (CDB)
- Capacity Management
Information System (CMIS)
- Known Error Database (KEDB)
- Security Management Information
System (SMIS)
ITIL Core Concepts
- ITIL as a Good Practice Framework
- The Service Lifecycle
- Processes
- Characteristics
- Process Control
- Policies
- The Process itself
- Process Enablers
- Capabilities
- Functions
- Roles
- Service Owner
- Process Owner
- Service Manager
- Product Manager
Service Strategy
- Service Strategy
- Service Portfolio Management
- Demand Management
- User Profiles
- Pattern of Business Activity
- Financial Management
- Concepts
- Service Provider
- Business Case
- ROI
- Value
- Utility
- Fit for purpose
- Warranty
- Fit for use
- Service Assets
- Service Portfolio
- Service Pipeline
- Service Catalog
- Retired Service
- Service Belt
Service Design
- Service Catalog Management
- Feature
- Guidelines
- Means of access
- Pricing
- Key Contact
- SLA
- Service Level Management
- SLA
- OLA
- Availability Management
- Service Level Targets
- Capacity Management
- Service Continuity Management
- IT Security Management
- IT Security Policy
- Confidentiality
- Integrity
- Availability
- Authenticity
- Non-Repudiation
- Supplier Management
- 3rd Party Suppliers
- Concepts
- 4 P's of Service Design
- People
- Processes
- Products
- Partners
- 5 Aspects of Service Design
- New or Changed
- Processes required
- Systems and tools
- Technology Architecture
- Measurement systems and metrics
Service Transition
- Change Management
- Service Asset and Configuration Management
- Concepts
- Release and Deployment Management
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