THE AMAZON MANAGEMENT SYSTEM - The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders

THE AMAZON MANAGEMENT SYSTEM
The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders
BUILDING BLOCK #1 – A business model which is 100% customer-obsessed
BUILDING BLOCK #2 – Ongoing effort to raise the bar for talent
BUILDING BLOCK #3 – AI powered data and metrics systems
BUILDING BLOCK #4 – Ground-breaking new innovation machine
BUILDING BLOCK #5 – High-velocity and high-quality decision-making
BUILDING BLOCK #6 – A forever Day-1 company culture
Most companies are competition centric. They watch what their competitors do and try to beat their numbers. Amazon, by contrast, is customer-obsessed. The company uses platforms, ecosystem, and infrastructure to deliver more value to its customers.
Traditional companies spend big money to recruit but have trouble deploying talent in the right jobs. Amazon's talent pool is carefully defined, thoroughly documented, rigorously chosen, and then provided with end-to-end performance feedback. In all interviews, Amazon has someone there whose sole job is to raise the bar for their talent.
In most companies, data is scattered and fragmented, making it hard to see the big picture. Amazon's data and metrics systems are ultra-detailed, cross-silo, end-to-end, and AI (artificial intelligence) powered. Everything can be tracked and analyzed.
Most companies have one brilliant innovation and then spend the rest of their time making year-to-year incremental improvements. Amazon keeps coming out with ground-breaking, game-changing innovations which create new and massive markets.
Legacy management systems typically generated glacial pace and one-size-fits-all ideas. Amazon has a carefully articulated set of principles and consistent toolkits so employees can make the right decision immediately.
Amazon genuinely believes it's still at the beginning of its growth, not the end. The company is absolutely committed to combining the size and scale of a big company with the speed and agility of a startup. Amazon continually upgrades its organizational capabilities.
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