SUPPLY CHAIN - Management Processes

Supply Chain:
Management Processes
SRM (Supplier Relationship Management)
- Integration of key business process from end
user trough original suppliers
- Products
- Services
- Information
- Buyer Organization
CRM (Customer Relationship Management)
Seller Organization
Eight Key SCM Processes
- Customer Relation Ship Management
- Key Customers
- Customers Groups targeted
- Value over time
- Customer Loyalty
- Customized Products
- Customer Service Management
- Face to the Customer
- Real-time information
- Demand Management
- Balance between customers requirements vs SC Capabilities
- Point-of-sale
- Key Customer Data
- Uncertainty
- Order Fulfillment
- Filling Orders
- Define customer requirements
- Design a Network
- Minimized delivered cost
- Manufacturing flow Management
- Manufacturing Flexibility
- Planning
- Execution beyond the four walls of manufacture
- Supplier Relationship Management
- Provides structure with suppliers
- Mirror image of customer
- Product Development and Commercialization
- Provides structure for working with
- customers
- Suppliers
- Develop products
- Bring to the market
- Returns Management
- Reverse Logistic
- Minimize return request
Management Team
- Marketing and Sales
- Account Marketing Expertise
- Finance
- Profitability Reports
- Production
- Specification
- Purchasing
- Supplier Capabilities
- Logistic
- Knowledge of logistics
- Customer Service Capabilities
- Research and development
the Four Archetypes of SC
- Classical Traditional structure
- Synchronised configuration
- Share Information
- Manage by the Supplier
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