Explain how monitoring and evaluating can improve customer service for the customer, the organisation and the employee explore-monitoring-evaluating-improve-customer-service

Explain how monitoring and evaluating can improve customer service for the customer, the organisation and the employee
Customer
Produces better service for the customer
Produces better product for the customer
Ongoing improvement of service and product
Constantly aware of neew trends
Adopting and moving forward with new trends
Keping up to date with latest technology
Expanding business gives customer more geographic buying choice
Interacts with local councils
Company grows in importance
Brand recognition
Brand association
Consistent and reliable service
More information on source of product
Organisation
Improves share price
Raises company profile
Enhances organisational reputation
Good rapport with lending institutions
Keeps competitors alert and on their toes
Encourages more customers
Encourages customers to leave their competitors
Keeping the company image up to the agreed benchmark
Good services pushes higher than competitors benchmark
Level of complaints are lower
Level of compliments are higher
Sales turnover is up
Improves information on source of product
Employees
Keeps staff more motivated
Staff well presented as per company policy
Well spoken as per training
Staff well trained
Staff punctuality is good
Staff sickness percentage is lower
Employee retention percentage is up
Staff recommend the business to friends and relations
Improved incentives for employees
Improves working conditions
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